Quality Statement

At Columbia, quality is the cornerstone of everything we create — and our Exclusives collection is no exception. Each piece is crafted with premium materials, cutting-edge technology, and rigorous testing to ensure performance, durability, and comfort. With limited-edition designs and uncompromising standards, Columbia Exclusives deliver not only rare style, but enduring quality you can trust in any environment.

Columbia Exclusives • History • Blog/News

Culture of Quality

For Columbia Manufacturing, Inc., quality is not a statement but a way of life and means of survival and growth. Columbia Manufacturing, Inc., prides itself on the fact that it has no quality assurance department. All Columbia employees from Chairman and CEO to line operators are responsible for the quality of the product that is designed and produced at the facility. All employees are empowered to have input in design and manufacturing of each unit and have the authority to shut their workstation down, when and if, they suspect non-conformities. Employees and supervisors, along with engineering and management, collectively work together and strive for zero non-conformities. However if there is a non-conformity complaint from an internal or external customer, the root cause of the problem is identified and irreversibly corrected through whatever means deemed necessary.

Columbia 15 Year Limited Warranty

Columbia will repair or replace, at its option, any Columbia furniture which proves to be defective in original material or workmanship that may become evident within the first 15 years of the date of purchase. This warranty covers products manufactured after January 1, 2020, as long as product is owned by original purchaser, and is subject to the following limitations:

15 Years
Seating, desk, table and storage products unless otherwise indicated in this warranty

1 Year
Glides, floor pads, casters, and pneumatic cylinders

Exclusions:

This warranty excludes:

Apparent defects caused by abusive or abnormal use of the product
Products not assembled, installed or used in compliance with Columbia’s product instructions or warnings
Failures resulting from inadequate inspection and maintenance
The effects of normal usage over time
Any damage caused during shipment or installation
Product modifications or attachments
Rust caused by natural elements or high exposure to moisture
Products used for rental purposes
HPL or MDF tops are warranted for 2 years with proper use and care

THERE ARE NO IMPLIED WARRANTIES OF FITNESS OR MERCHANTABILITY, AND THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE WARRANTIES EXPRESSED HERE. ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE, INCLUDING BUT NOT LIMITED TO BUSINESS LOSSES, PERSONAL PROPERTY DAMAGE, AND THIRD PARTY LIABILITIES ARE HEREBY EXPRESSLY EXCLUDED.